Terms of Service

Agreement to Terms

These terms are between you and MedyDive ("we", "us"), operated by its founding team (MedyDive SRL in registration; registration planned for November 2026). They apply when you use the website medydive.com, the web app at app.medydive.com, the MedyDive website widget or the MedyDive Chrome extension. By creating an account or using the service you accept them.

Who Can Use MedyDive

MedyDive is intended for doctors, pharmacists and other healthcare professionals, and for the organisations they work in. It is not intended for patients.

• You sign up with an email address that you confirm, and a password
• You keep your password confidential and do not share your account
• You are responsible for what is done through your account

The Service

MedyDive answers clinical and pharmaceutical questions and shows the sources behind each answer. It searches its own knowledge base (a drug knowledge graph, official product summaries from Moldova's medicines nomenclator and national clinical protocols) and public sources such as PubMed and the World Health Organization.

The service is provided as it is. We work to keep it available, but we do not guarantee that it will be uninterrupted or free of errors, and we may change, suspend or withdraw features.

Acceptable Use

You agree to:

• Use MedyDive for medical and pharmaceutical questions in your professional work
• Not enter names, personal identification numbers or other details that identify a patient
• Check the cited sources before relying on an answer

You must not:

• Present MedyDive's answers to patients as medical advice
• Try to bypass access controls, disrupt the service or access other users' data
• Copy or extract the knowledge base in bulk, or resell access to the service
• Use the service in breach of the law

Your Content

Your questions, the files you attach and your feedback remain yours. You allow us to process them to provide the service, as described in our Privacy Policy.

If you share a conversation by link, anyone who has the link can read it. You are responsible for what you share.

Price

Signing up for the web app requires no payment details. Pilots and any paid use by an organisation are covered by a separate written agreement.

Intellectual Property

The MedyDive software, name and logo belong to us. The documents and databases that the assistant cites belong to their respective owners, and the links and references in an answer do not give you rights over them.

Limitation of Liability

To the extent the law allows, we are not liable for clinical decisions taken on the basis of an answer, or for indirect loss arising from the use of the service. Nothing in these terms limits liability that cannot be limited by law.

Ending Your Use

• You can stop using MedyDive at any time and ask us to delete your account and data
• We may suspend or close an account that breaches these terms

Governing Law

These terms are governed by the law of the Republic of Moldova.

Contact Information

Changes to Terms

When we change these terms we publish the new version on this page and change the date at the top. We tell account holders about material changes by email.